Jun 15th 2009 By Emily McCombs
If there's one thing we can't stand, it's seeing big corporations trample on the little guy. Or in this case, the little lady on a motorized scooter. Ariel Wade, who suffers from degenerative dystrophy, is taking on White Castle after they denied her drive-thru access. Like Wade, this makes us "madder than fish grease." Check out the video after the jump.
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Wednesday 17 June
By patty
It is people like you that make life harder for the disabled. Until you live a day in the shoes of someone with a physical or mental handicap who the heck are you to decide what they can and can't be allowed to do. All businesses are to be accessible to all people handicap or not. I hope she sues the crap out of them and more people like her sue so that everyone can be considered equal in this world.
Wednesday 17 June
By Jim
Her power scooter is not a legal vehicle to be on a street...then why would she expect to use the CAR drive thru? Not only is it not appropriate, but it is unsafe. You can bet if a car hit her she would be suing White Castle for that also.
The whole thing sounds like a set up by her to get some quick cash from White Castle.
That is exactly why we have the American Disability Act in place. So all buildings make it easier, and safer, for them to access the business. Ramps, wider doors, bathrooms, etc.
Like I said, she did this to stir up a controversy and make a quick buck.
Reply
Wednesday 17 June
By jessica
i agree!
Wednesday 17 June
By Lia
Don't be ridiculous. She wasn't in a vehichle. It's unsafe for her to be rolling through the drive-thru on a motorized scooter. That would mean they'd have to allow mopeds, go-karts, etc. She should have used the handicap entrance to the place and purchased her gut-busters at the counter.
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Wednesday 17 June
By marie
WOW COOPIE, that was a mouthful and kind of excessive. anyways I side with white castle and the huge insurance bills they have to pay. safety first....
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Wednesday 17 June
By jbjg24m
their burgers aren't all that great anyway !
Reply
Wednesday 17 June
By Ed
It many partsof the country it is not required that a business CREATE access for handicapped folks - only governement buildings and services, and certain medical facilities. Handicap accessibility IS a good business descicion and I doubt that White Castle didn't have a handicapped accessible entranccce - the drive-thru is for cars and trucks only. No motocycles, moppeds or scooters.
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Wednesday 17 June
By bestleeha
The ADA does not cover all businesses, residences, and other buildings. Many times, buildings can be grandfathered out of the Act due to their age and purpose, etc. I live in Boston, a major US city, and I promise you that literally the majority of businesses and housing are in no way shape or form wheelchair accessible, nor is the very significant network of public transportation. I saw an apartment building last week which had a wheelchair ramp that lead to a flight of stairs, and was recently at an "accessible" restaurant whose bathrooms were down 2 flights of stairs. Until you have to deal on a daily basis with the challenges of navigating the world with a wheelchair, you really can't appreciate how many obstacles there are.
So, if this woman had no other option, then this is what should have happened: when the person manning the drive-thru saw that this woman was in a wheelchair knowing that there was no wheelchair access to the building, he should have taken her order, request she drive to the front of the restaurant, and physically brought the food outside to her with a smile on his face. She is a human being who deserves as much respect and consideration as anyone else, and treating her any other way is completely unacceptable.
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Wednesday 17 June
By Faye
I agree ,the management should have asked her to pull around and some employee of White Castle even the manager should have taken her order and delivered it to her.We show no compasion for our handcapped enough,or even our elderly.
Wednesday 17 June
By Kaps
I couldn't have said it better myself
Wednesday 17 June
By Green Hills
Uhmmm...the dining room was closed, so handicapped access is a moot point...there was NO access to the dining room for anyone...did they not teach reading where you went to school??
Wednesday 17 June
By Rosmarbra
Thank you so much for your comment. My mother is confined to a "power scooter" after spending her career waiting on/cooking for others in the hospitality sector. After wading through pages and pages of off-topic political debate and anti-handicapped rants, I was pleasantly shocked to read not only a kind and elderly respectful comment, but one that is completely customer service orientated.
Sunday 28 June
By butcherbaby
i agree it would have been a nice thing for the restaurant to do, IF the inside dining area was still open and there were no way for her to easily get in. however, the dining room was closed, meaning NOBODY, regardless of physical condition or ability, was allowed in. i know when i worked retail it was against the rules to let people in for ANY reason after the doors were closed. a manager might choose to bend that rule at their own discretion (say, if we'd just locked up & they needed to pick up something on hold and we hadn't closed out the register yet) but for one of us to take money and complete a transaction for a customer outside the store would have gotten us fired. i'd wager that most businesses have similar policies they must follow- and these are in place for a reason. for all they knew, she could have been an armed robber posing as handicapped to gain sympathy and an entrance into the place! and if even if she is a regular customer who the employees know, she should know their closing times and drive-through policy, and be courteous enough not to demand special treatment from them.
i don't know what it's like where she lives, but here in CA pretty much every drive through (even ATMs) have signs posted prohibiting walk ups & bicycles at the window "FOR YOUR OWN SAFETY". isn't it kind of a no brainer to realize WHY? it is not discriminatory against the handicapped, it is a SAFETY REGULATION that applies to EVERYONE. trying to say it doesn't count for motorized wheelchairs or power chairs just makes her look like a moron. there are many special regulations to make life easier for the handicapped, but being so does not entitle anyone to break whatever rule or law they desire.
and i can think of a lot of things she could have done instead of trying to break a rule and crying "foul". she could have eaten at home, chosen a restaurant with 24 hour dining access, gotten food delivered, taken a taxi, or called a friend to pick her up or go get it for her.
i am not handicapped so i do not know what challenges are faced with those who are, but my mom served on our city's handicapped committee for quite some time, and i've had handicapped friends, coworkers, and customers myself. most that i have met are really awesome people, but sadly there are some who use their disabilities as an excuse to be mean, rude, and nasty towards other people. this woman seems to me to be one of the latter.
as for her weight, i think those that insult her for it are pretty rude and nasty themselves. you don't know her story. she may have difficulty exercising due to her illness, or it could be a result of her disease or a side effect of medication. to simply assume she is a lazy overeater is unfair. not everyone who eats junky food is fat, and not everyone who is fat eats junky food.
Wednesday 17 June
By blazer48507
Take her darn scooter away !!
Reply
Wednesday 17 June
By JoLev
What was she thinking?..........we all have to follow the rules, and there are rules for power chairs also, it's called handicap access.
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Wednesday 17 June
By Chuck
Why is the place making a big deal out of this? I have used my banks ATM while on my bicycle on occasion. Places where I spend MY money don't tell me what service is available. I tell them or they go off my list. Too much competition around to make any customer unhappy for a Dumb reason.
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Wednesday 17 June
By dave
THANK YOU!
Wednesday 17 June
By Tim
If she's too sick to get off the scoter walk a short distance inside, should she be allowed to ride around solo? As big as she is I think she needs exercise more then burgers.
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Wednesday 17 June
By Meredith
A. She was in a scooter, not a vehicle
B. White Castle and other fast foods look like they played a major role in her need for the scooter
C. I see the argument for there possibly not being a handicapped accessible entrance, but the Drive Thru is just not safe for this women & likely she would've also sued had she had an incident in the drive thru window
Reply
Wednesday 17 June
By Karen
"CARS ONLY" to be seen at all drive thru areas soon. Some ppl are so manipulative! Another reason that things are so expensive in the USA. She needs to be arrested for dumdassedness!
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