How to Lie and Swindle Your Way into a Better Trip

Hang Up on Morons

Hotel and motel reservation clerks perform a repetitive and stressful job for little money -- on average less than $20,000 a year. They quit all the time -- a 25 percent annual turnover at a call center is considered good, 100 percent is normal at some places. If the voice on the other end of the line suggests a creature with the problem-solving capacity of a juvenile bonobo and the interpersonal skills of a Calcutta cabbie, cut your losses and hang up. There are 300,000 travel-reservation operators working in the United States. Don't waste time on the 150,000 lousy ones.

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