How to Get Better Customer Service by Being an A**hole {Asylum}

Feb 11th 2010 8:53AM Good luck with this strategy. Fact of the matter is that if you act like an asshole, you'll be treated accordingly. If the company is a good one, it will stand behind its employees if the higher-ups feel you're being abusive and unreasonable.

Frequently, when a customer tells an employee that he's never coming back to this company and going across the street to the competition, the employee's typical (and usually silent) response is "Good riddance. They can have you." So don't be misled into thinking that's a huge victory.